Name: ITIL Product (Version 5) Certification Training
Availability: InStock
Rating: 4.6 (5878 reviews)

Duration:

24.00 hours

19.5 CPD hours

Overview:

The ITIL Product (Version 5) course provides learners with the guidance needed to manage digital products end‑to‑end, from discovery through design, acquisition, build, transition, operation, delivery, and support.

Participants learn how digital products enable services, how value is co‑created, and how organisations can govern products effectively across complex, evolving ecosystems. The course emphasises practical application, lifecycle thinking, value streams, and continual improvement.

This ITIL Experience (Version 5) Training course includes:

- Accredited course content and curriculum
- ITIL Experience (Version 5) Exam
- 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

Description:

The ITIL Product (Version 5) course provides learners with the guidance needed to manage digital products end‑to‑end, from discovery through design, acquisition, build, transition, operation, delivery, and support.

Participants learn how digital products enable services, how value is co‑created, and how organisations can govern products effectively across complex, evolving ecosystems. The course emphasises practical application, lifecycle thinking, value streams, and continual improvement.

This ITIL Experience (Version 5) Training course includes:

- Accredited course content and curriculum
- ITIL Experience (Version 5) Exam
- 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

Course Outline:

Module 1: Digital Products and Services

- Definition and characteristics of digital products
- How digital products create value and enable services
- Relationships between digital products, services, and service offerings
- Overview of the ITIL Product and Service Lifecycle from a product perspective
Module 2: Discover

- Understanding consumer needs, market context, and product direction
- Aligning product vision, positioning, and portfolio decisions
- Applying discovery at organizational, portfolio, and product levels
- Assessing context, agreeing objectives, prioritizing initiatives, and communicating roadmap changes
Module 3: Design

- Human‑centered and holistic product design principles
- Designing product capabilities, interfaces, and workflows
- Creating product specifications and prototypes
- Translating product direction into actionable designs
Module 4: Acquire

- Acquiring technology, people, and third‑party services for products
- Evaluating sourcing options and acquisition strategies
- Managing suppliers and internal capabilities
- Ensuring acquired resources support product lifecycle needs
Module 5: Build

- Integrating design into build activities
- Developing and testing product components and integrations
- Managing iterative development and quality controls
- Preparing products for transition and use
Module 6: Transition

- Transitioning products into live environments
- Managing releases, deployments, and change
- Ensuring product readiness, knowledge transfer, and risk management
- Stabilizing products during early life support
Module 7: Operate

- Operating digital products reliably and securely
- Monitoring product performance, availability, and capacity
- Managing incidents and operational issues
- Maintaining product stability and operational effectiveness
Module 8: Deliver

- Delivering product‑enabled services to consumers
- Managing onboarding, access, and service interactions
- Supporting service consumption through products
- Maintaining service quality and stakeholder relationships
Module 9: Support

- Supporting products during normal operation and disruption
- Managing problems, known errors, and recovery activities
- Using knowledge to improve product support effectiveness
- Reducing recurrence and improving product resilience
Module 10: Lifecycle Management

- Managing digital products end‑to‑end across the lifecycle
- Integrating lifecycle activities into product value streams
- Governing products for consistency, sustainability, and improvement
- Applying continual improvement to product management
Module 11: ITIL and Other Frameworks

- Integrating ITIL Product with DevOps practices
- Aligning ITIL Product with PRINCE2 and project delivery
- Using AI and automation to support product management
- Applying governance and decision support across the product lifecycle

Available Delivery Options for ITIL Product (Version 5) Certification Training

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

What certification does ITIL Product (Version 5) Certification Training prepare you for?

The ITIL Product (Version 5) Certification Training course helps prepare you for the ITIL Product (Version 5) course provides learners with, ITIL Experience (Version 5) Training course includes, ITIL Experience (Version 5) course, you will learn the certification path.

How many CPD hours does ITIL Product (Version 5) Certification Training provide?

The 3 day ITIL Product (Version 5) Certification Training course gives you up to 19.5 CPD hours/structured learning hours.

Do you provide training for ITIL Product (Version 5) Certification Training?

Yes, we provide corporate training, dedicated training and closed classes for ITIL Product (Version 5) Certification Training. This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of ITIL Product (Version 5) Certification Training?

The ITIL Product (Version 5) Certification Training training takes place over 3 day(s), with each day lasting approximately 24.00 hours including breaks.

What other terms do people search for?

Popular related searches include: ITIL Product (Version 5) Certification Training, ITIL Training, ITIL5P

Why are Nexus Human the best provider for ITIL Product (Version 5) Certification Training?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for ITIL Product (Version 5) Certification Training?

Yes, the discount code PENPAL5 is currently available for ITIL Product (Version 5) Certification Training training. Only one discount code can be used per booking.

ITIL Product (Version 5) Certification Training