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ITIL® 4 Specialist: Business Relationship Management (BRM)

Name: ITIL® 4 Specialist: Business Relationship Management (BRM)
Availability: InStock
Rating: 4.6 (5878 reviews)

The ITIL® 4 Specialist Business Relationship Management (BRM) module is structured and aligned around the ITIL® Framework and the ITIL® Practice Guides.

4.6 out of 5 rating
Last updated : 23/07/2026
English

Available as Instructor Led Training, Live Online & In Person at your Offices or Ours.

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Duration:

24.00 hours

19.5 CPD hours

Overview:

The ITIL® 4 Specialist Business Relationship Management (BRM) module is structured and aligned around the ITIL® Framework and the ITIL® Practice Guides.

Description:

The ITIL® 4 Specialist Business Relationship Management (BRM) module is structured and aligned around the ITIL® Framework and the ITIL® Practice Guides.
Our training package includes the following materials:

Handouts
A Full Official Course Manual
ITIL® 4 Official Core Guidance (eBook Format)
Live Exams
Mock-Examination
Exercises
Exam Voucher

Course Outline:

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course will cover the following topics:

1. Understand The Key Concepts Of Business Relationship Management (BRM)

1.1. Identify the purpose, PSFs, and value of the Business Relationship Management (BRM) practice.
1.2. Understand the key challenges of Business Relationship Management (BRM).
1.3. Understand the key stakeholders of service relationships.
1.4. Understand the service journey model including the steps and the role of touch-points and service interactions.
1.5. Understand the types of service relationship and the role of Business Relationship Management (BRM) in each type of service relationship.

2. Understand The Business Relationship Management (BRM) Value Streams & Processes

2.1. Understand the ITIL® service value chain model and the roles and relationships of service value streams, practices, and processes in creation of value.
2.2. Understand the two main processes of the Business Relationship Management (BRM) practice, including their key inputs and outputs, activities and key questions.
2.3. Know how to develop and apply relationship models.
2.4. Know how to integrate Business Relationship Management (BRM) in the organisation's value streams.

3. Know How To Apply The Business Relationship Management (BRM) Models & Techniques

3.1. Know how to apply the following in the context of Business Relationship Management (BRM), including stakeholder analysis and mapping, Gemba walk, and the voice of the customer.

4. Understand Business Relationship Management (BRM) Roles, Skills & Organisational Solutions

4.1. Understand the key skills required for Business Relationship Management (BRM).
4.2. Describe the responsibilities of the relationship manager and relationship agent roles.
4.3. Know how to apply the LACMT model to Business Relationship Management (BRM) activities.
4.4. Know how to position Business Relationship Management (BRM) within an organisational structure.

5. Understand How Information & Technology Supports And Enables Business Relationship Management (BRM)

5.1. Identify the key inputs and outputs of the Business Relationship Management (BRM) practice.
5.2. Describe the key Business Relationship Management (BRM) automation tools and their role in the practice.

6. Understand The Role Of Partners & Suppliers In Business Relationship Management (BRM)

6.1. Understand the complexity of service relationships.
6.2. Understand the dependencies of Business Relationship Management (BRM) on third parties.

7. Know How To Develop The Business Relationship Management (BRM) Capability In An Organisation

7.1. Understand the key concepts of the ITIL® maturity model, including capability assessment, and the capability levels and criteria.
7.2. Know how to apply capability criteria to plan Business Relationship Management (BRM) capability development.
7.3. Identify key metrics and methods for improving Business Relationship Management (BRM) capabilities.
7.4. Apply the key steps of the Business Relationship Management (BRM) capability development.

Available Delivery Options for ITIL® 4 Specialist: Business Relationship Management (BRM)

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

What certification does ITIL® 4 Specialist: Business Relationship Management (BRM) prepare you for?

The ITIL® 4 Specialist: Business Relationship Management (BRM) course helps prepare you for the ITIL® 4 Specialist: Business Relationship Management (BRM) certification path.

Which exam does ITIL® 4 Specialist: Business Relationship Management (BRM) prepare you for?

The ITIL® 4 Specialist: Business Relationship Management (BRM) prepares you for the 'ITIL® 4 Specialist: Business Relationship Management (BRM)' official exam. You can take this exam at any exam center across United Kingdom including London, Manchester, Birmingham, Edinburgh or live online wherever you are.

How many CPD hours does ITIL® 4 Specialist: Business Relationship Management (BRM) provide?

The 3 day ITIL® 4 Specialist: Business Relationship Management (BRM) course gives you up to 19.5 CPD hours/structured learning hours.

Who is the correct audience for ITIL® 4 Specialist: Business Relationship Management (BRM)?

Our ITIL® 4 Specialist Business Relationship Management (BRM) training course is suitable for the following roles:

Business Relationship Managers
Business Managers
IT Managers
Customer Relationship Managers
External Partners
Provider Managers
Marketing Professionals
Service Management Professionals

Do you provide training for ITIL® 4 Specialist: Business Relationship Management (BRM)?

Yes, we provide corporate training, dedicated training and closed classes for ITIL® 4 Specialist: Business Relationship Management (BRM). This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of ITIL® 4 Specialist: Business Relationship Management (BRM)?

The ITIL® 4 Specialist: Business Relationship Management (BRM) training takes place over 3 day(s), with each day lasting approximately 24.00 hours including breaks.

Why are Nexus Human the best provider for ITIL® 4 Specialist: Business Relationship Management (BRM)?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for ITIL® 4 Specialist: Business Relationship Management (BRM)?

Yes, the discount code PENPAL5 is currently available for ITIL® 4 Specialist: Business Relationship Management (BRM) training. Only one discount code can be used per booking.

DURATION 1 Day

No scheduled classes available at this time.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable.

To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.