Course Outline:
Module 01: Introduction to Conversational Agents
Topics:
- Google’s goals for virtual agents
- Virtual agent product suites
Objectives:
- Describe the goals of virtual agent development and product suites.
Activities:
- Lab: Exploring the Conversational Agents User Interface
Module 02: Introduction to conversational design
Topics:
- Convergent and divergent approaches
- Conversation design strategy
Objectives:
- Understand virtual agent design.
Module 03: Steering bot design basics
Topics:
- Use cases
- Virtual agents
- Start pages
- Routes
- Pages
Objectives:
- Design a basic steering bot using Conversational Agents.
Module 04: Implementing bot design
Topics:
- Use case review
- Agent architecture
- Creating the virtual agent
- Creating the route
- Testing the route
Objectives:
- Create an agent, a route, intents, and pages.
- Implement routes without parameters.
- Use test agent for testing.
Activities:
- Lab: Conversational Agents: Bot Building Basics
Module 05: Entities
Topics:
- Introduction to entities
- System entity types
- Custom entity types
- Managing entities in an agent
Objectives:
- Access entity parameters.
- Create custom regular expression (RegEx) entities.
- Create custom list entities.
- Use current recommended practices for extending a system entity class.
Module 06: Parameters
Topics:
- Introduction to parameters
- Parameters from intents
- Preset parameters
- Parameters from webhooks
Objectives:
- Manipulate parameters using various methods.
Activities:
- Lab: Conversational Agents: Parameter Manipulation
Module 07: Event handlers
Topics:
- Definition of event handlers
- Page, flow event handler, and scope rules
- Form event handler and scope rules
Objectives:
- Understand event handlers and how they are used in Conversational Agents.
Module 08: Versions and environments
Topics:
- Version management in Conversational Agents
- Environment management in Conversational Agents
Objectives:
- Use version testing.
- Use environments for different audiences.
Activities:
- Lab: Conversational Agents: Managing Environments
Module 09: Testing
Topics:
- Validation
- Publication
- Simulation
Objectives:
- Validate for static analysis.
- Publish to pretest user acceptance testing (UAT).
- Simulate for unit testing.
Activities:
- Lab: Debugging the Agent Using Test Agent
Module 10: Fulfillment
Topics:
- Introduction to fulfillment
- Examples of static fulfillment
Objectives:
- Use text, conditional, and custom fulfillment.
Module 11: Integrations
Topics:
- Google Messenger
- Conversational Phone Gateway
Objectives:
- Configure Google Messenger and Conversational Phone Gateway.
Module 12: Webhooks
Topics:
- Why have a webhook?
- Types of webhooks
- Setting up a fulfillment webhook
- Modifications for a JSON response webhook
Objectives:
- Recognize the different types of webhooks.
- Set up a webhook with fulfillment response.
- Set up a webhook JSON response.
Module 13: Route groups
Topics:
- Introduction to route groups
- Managing a route group
Objectives:
- Set up a flow route group.
- Set up a session route group.
Activities:
- Lab: Configuring a Route Group for Your Virtual Agent
Module 14: Design techniques
Topics:
- The concept of a flow
- Steering bot designs
- The concept of guardrails
- Design principle
Objectives:
- Use flows to speed the development of an agent.
- Use guardrails to prevent problems in agent design.
Module 15: Generators and generative fallback
Topics:
- Overview of generators
- Overview of generative fallback
Objectives:
- Use generators and generative fallback in virtual agents.
Activities:
- Lab: Conversational Agents with Generative Fallbacks, Introduction to Conversational Agents, Introduction to conversational design, Steering bot design basics, Implementing bot design, Entities, Parameters, Event handlers, Versions and environments, Testing, Fulfillment, Integrations, Webhooks, Route groups, Design techniques, Generators and generative fallback
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