Name: Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp
Availability: InStock
Rating: 4.6 (5878 reviews)

Duration:

40.00 hours

32.5 CPD hours

Overview:

This 5 day bootcamp combines the following two courses in 1 week, and represents a per student saving of £495 !!!

- Administering Advanced Cisco Contact Center Enterprise (CCEAA)
- Reporting Cisco Contact Center Enterprise (CCER)

Description:

This 5 day bootcamp combines the following two courses in 1 week;

- Administering Advanced Cisco Contact Center Enterprise (CCEAA)
- Reporting Cisco Contact Center Enterprise (CCER)

What You'll Learn:

After taking this course, you should be able to:

- Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities.
- Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration.
- Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop.
- Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new.
- Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop.
- Successfully deploy Mobile Agent in a CCE Environment.
- Successfully deploy Post Call Survey in a CCE Environment.
- Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
- Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
- Discuss the functional attributes of the Cisco Unified Intelligence Center
- Customize Cisco Unified Intelligence Center Reports and Views

Skills Taught:

After taking this course, you should be able to:

- Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities.
- Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration.
- Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop.
- Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new.
- Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop.
- Successfully deploy Mobile Agent in a CCE Environment.
- Successfully deploy Post Call Survey in a CCE Environment.
- Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
- Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
- Discuss the functional attributes of the Cisco Unified Intelligence Center
- Customize Cisco Unified Intelligence Center Reports and Views

Available Delivery Options for Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

How many CPD hours does Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp provide?

The 5 day Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp course gives you up to 32.5 CPD hours/structured learning hours.

Who is the correct audience for Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp?

- Deployment engineer
- Sales engineer
- Administrators
- Business liaisons
- Managers overseeing CCE deployments

Do you provide training for Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp?

Yes, we provide corporate training, dedicated training and closed classes for Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp. This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp?

The Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp training takes place over 5 day(s), with each day lasting approximately 40.00 hours including breaks.

What other terms do people search for?

Popular related searches include: Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp, Cisco Unified Contact Center, CCEAARBC

Why are Nexus Human the best provider for Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp?

Yes, the discount code PENPAL5 is currently available for Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp training. Only one discount code can be used per booking.

Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp